Refund policy

Return and Refund Policy NCA Motors Limited

At NCA Motors Limited, we want customers to order with confidence. Please read our return and refund policy carefully before placing an order.

This policy applies to purchases made through ncamotors.co.uk.

30-Day Returns Policy

We offer a 30-day returns policy.

If you have changed your mind or ordered the wrong part, you can return the item within 30 days of delivery for a refund of the item value, provided that the item is:

Unused
Unfitted
Uninstalled
In resaleable condition
Returned in its original packaging where possible

Return shipping is the customer’s responsibility unless the item is faulty, damaged or we have sent the wrong part.

Refunds

Refunds are issued to the original payment method after the returned item has been received and inspected.

Refunds are issued for the item value only. Original delivery charges, where applicable, may not be refundable unless the item is faulty, damaged or incorrect.

Please allow a reasonable processing time for the refund to appear in your account after it has been issued. Processing times may vary depending on your payment provider.

Condition of Returned Items

Returned items must be received in a re-saleable condition.

We reserve the right to refuse a refund or make a deduction if an item has been:

Used
Fitted
Installed
Damaged
Marked
Returned incomplete
Returned without its original packaging
Returned in a condition that makes it unsuitable for resale

Please do not fit or install a part if you are unsure it is correct.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty or differs from what you ordered, please email us at contact@ncamotors.co.uk within 48 hours of delivery.

Please include:

Your order number
A clear description of the issue
Photos of the item, packaging and any visible damage

Once we have reviewed the information, we will help resolve the issue as quickly as possible.

If the item is confirmed to be faulty, damaged in transit or incorrectly supplied by us, we will cover the cost of return postage.

Incorrectly Ordered Parts

If you ordered the wrong part, you may return it within 30 days of delivery, provided it is unused, unfitted, uninstalled and returned in its original packaging.

Return postage is the customer’s responsibility for incorrectly ordered items.

Fitment and Compatibility

We do our best to list product compatibility as accurately as possible, but vehicle specifications can vary depending on model, year, engine, drivetrain, factory options and previous modifications.

It is the customer’s responsibility to make sure the part is suitable before ordering.

If you are unsure whether a part fits your specific vehicle, please contact us before placing your order and send us your vehicle registration or VIN. We will do our best to confirm compatibility before you buy.

Once an item has been fitted, used or installed, it may no longer be eligible for return unless it is faulty.

Warranty Claims

Some products may be covered by a manufacturer’s warranty against defects in materials or workmanship.

Warranty does not cover normal wear and tear, incorrect installation, incorrect fitment, misuse, accidental damage or damage caused by using a part for an unsuitable application.

Proof of purchase may be required for warranty claims.

How to Request a Return

To request a return, please contact us through our Contact page or email contact@ncamotors.co.uk.

Please include:

Your name
Your order number
The item you want to return
The reason for the return
Photos if the item is damaged, faulty or incorrect

We will provide return instructions after reviewing your request.

Contact

For return requests, refund questions, fitment checks or order issues, please contact us:

NCA Motors Limited
7 Old Hall Lane
Walton on The Naze
Essex
CO14 8LE
United Kingdom

Email: contact@ncamotors.co.uk
Phone: +447710208889
VAT: GB154407423