Privacy policy
Privacy Policy NCA Motors Limited
Last updated: 21 June 2026
NCA Motors Limited, known as NCA Motors, operates this website and online store at https://ncamotors.co.uk.
In this Privacy Policy, “NCA Motors”, “we”, “us” and “our” refer to NCA Motors Limited. We are the data controller for personal data collected through ncamotors.co.uk.
This Privacy Policy explains what personal information we collect, how we use it, who we share it with, how long we keep it and what rights you have under UK GDPR and applicable data protection laws.
Our store is powered by Shopify, which provides the ecommerce platform that allows us to sell our products and services to customers in the United Kingdom.
Contact details
NCA Motors Limited
7 Old Hall Lane
Walton on The Naze
Essex
CO14 8LE
United Kingdom
Email: contact@ncamotors.co.uk
Phone: +447710208889
Personal information we collect
We may collect and process the following types of personal information when you visit our website, place an order, create an account or contact us:
Contact details, including your name, billing address, delivery address, email address and phone number.
Order and transaction information, including products viewed, items added to your basket, products purchased, returns, exchanges, cancellations and previous transactions.
Payment information, including payment method and payment confirmation. Payments are processed securely by our payment providers. We do not store full card numbers on our own systems.
Account information, if you create an account, including login details, preferences and account settings.
Communications with us, including emails, messages, customer support requests and our replies.
Device and usage information, including IP address, browser type, device information, pages visited, how you use the website and similar technical data.
Cookie and analytics data, including information collected through essential cookies, analytics tools and similar technologies.
How we collect personal information
We collect personal information:
Directly from you when you place an order, create an account, contact us or provide information through our website.
Automatically when you visit or use our website, through cookies and similar technologies.
From service providers, including Shopify, payment processors, couriers, analytics tools and other companies that help us operate our store.
Why we use your personal information
We use your personal information for the following purposes:
To process and dispatch your order.
To take payment and provide order confirmations.
To arrange delivery through our courier or delivery partners.
To provide customer support.
To handle returns, refunds, exchanges and warranty queries.
To respond to messages and questions you send us.
To maintain and manage customer accounts.
To comply with legal, accounting and tax obligations, including HMRC record-keeping requirements.
To detect, prevent and investigate fraud, misuse, security issues or unlawful activity.
To improve our website, product range and customer experience.
To send service-related messages about your order or account.
To send marketing communications where permitted by law or where you have given consent. You can unsubscribe from marketing emails at any time.
Legal bases for processing
Under UK GDPR, we rely on different legal bases depending on how we use your data.
We process order and payment information because it is necessary to fulfil our contract with you.
We process certain information because we have a legal obligation, for example tax and accounting records.
We process some information based on our legitimate interests, such as improving our website, preventing fraud and responding to customer enquiries.
Where required, we rely on your consent, for example for certain marketing or non-essential cookies. You can withdraw consent at any time.
Who we share personal information with
We do not sell or rent your personal information.
We only share personal information where necessary to operate our business, fulfil your order, comply with the law or provide our services.
We may share your personal information with:
Shopify, which hosts and powers our online store.
Payment processors that securely process payments.
Courier and delivery companies used to deliver your order.
Service providers that help us operate the website, manage customer support, analytics, security, email and other business systems.
Professional advisers, such as accountants or legal advisers, where necessary.
Government authorities, regulators or law enforcement if required by law.
If you use links or features from third-party websites, those websites may collect and process your information under their own privacy policies.
Relationship with Shopify
Our online store is powered by Shopify. Shopify collects and processes personal information about your access to and use of our store in order to provide and improve ecommerce services.
Information you submit through our store may be transmitted to and processed by Shopify and by service providers that Shopify uses to provide its services. Some of these providers may be located outside the United Kingdom.
Shopify may also process certain information for its own purposes, including to improve and protect its services. You can read more about Shopify’s privacy practices at:
https://privacy.shopify.com/en
Payment information
Payments are processed securely by our payment providers. We do not store full credit card or debit card numbers on our own systems.
Payment providers may collect and process payment information in order to authorise, process and protect transactions.
Cookies
We use cookies and similar technologies to make our website work properly and to improve the customer experience.
Essential cookies are used for functions such as shopping basket, checkout, security and account access.
Analytics cookies may be used to understand how visitors use the site and to improve our website and product range.
Marketing cookies may be used where permitted by law or where you have given consent.
You can manage cookie preferences through your browser settings or, where available, through the cookie settings on our website.
How long we keep personal information
We keep personal information only for as long as necessary for the purpose it was collected.
Order and transaction records are normally kept for at least 6 years to meet UK tax, accounting and legal requirements.
Customer support messages are kept only as long as needed to manage the enquiry, maintain accurate records and protect our legal rights.
Account information is kept while your account remains active, unless we need to retain certain information for legal or legitimate business reasons.
Security
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
However, no online system is completely secure. Please do not send sensitive or confidential information to us through insecure channels.
International transfers
Some of our service providers, including Shopify and other technology providers, may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK or European Economic Area, we rely on appropriate safeguards, such as adequacy regulations, Standard Contractual Clauses or other lawful transfer mechanisms where required.
Your rights
Under UK GDPR, you have rights in relation to your personal information. These may include:
The right to access the personal information we hold about you.
The right to ask us to correct inaccurate or incomplete information.
The right to request deletion of your personal information, where applicable.
The right to object to certain types of processing.
The right to restrict how we process your information.
The right to request a copy of your information in a portable format, where applicable.
The right to withdraw consent where we rely on consent.
The right to object to direct marketing.
These rights are not absolute and may apply only in certain circumstances. We may need to verify your identity before responding to a request.
To exercise your rights, please contact us at:
Complaints
If you have a concern about how we handle your personal information, please contact us first so we can try to resolve it.
You also have the right to complain to the UK Information Commissioner’s Office.
Information Commissioner’s Office
Website: https://ico.org.uk
Children’s data
Our website and services are not intended for children. We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us at contact@ncamotors.co.uk and we will take appropriate steps to delete it where required.
Third-party links
Our website may include links to third-party websites or services. We are not responsible for the privacy practices, security or content of third-party websites.
You should read the privacy policy of any third-party website you visit.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, legal requirements or how we process personal information.
When we update this policy, we will update the “Last updated” date at the top of this page.
Contact us
If you have questions about this Privacy Policy, how we use your personal information or if you want to exercise your data protection rights, please contact us:
NCA Motors Limited
7 Old Hall Lane
Walton on The Naze
Essex
CO14 8LE
United Kingdom
Email: contact@ncamotors.co.uk
Phone: +447710208889
